Order Updates

Dear valued customers,

We are closely following official regulations to ensure we are prioritizing the well-being of both our staff and customers, as this is of utmost importance to us. Where possible, we are working from home, while our warehouse teams are following strict safety protocols that are implemented to protect their well-being. These precautions have resulted in a slightly longer dispatch time than we usually deliver, but we will do our utmost to ensure that your orders get to you as soon as possible. We appreciate your understanding.

 

Order and Delivery Update

For orders placed before or during Ramadan that have not been delivered yet, please expect your order to be delivered latest by next week.

All orders placed after Ramadan are in process & will be delivered soon. Due to the current global situation, shipments may experience some delays, but please rest assured your order will still be delivered to you. We appreciate your patience in these difficult times.

For Exchange or Returns, you may email us at:

 

Q : Why is my order still not delivered?

A : Due overwhelming response during Ramadan & unforeseen circumstances due to COVID-19 outbreak, fulfillment of your order may have been delayed. We are now fully operational and our team is trying its best to deliver your order as soon as possible. We appreciate your patience and understanding.

Q : I have paid for my order via Credit/Debit card or via Bank Transfer, why have I not received an order confirmation ?

A : Please be assured that if you have pre-paid for your order, it is already confirmed and will be delivered soon.

Q : How can I contact you ?

A : As per workplace guidelines approved by GOP, we have limited staff to perform our operations. Hence, if your call has not been answered yet then please drop us an email regarding your query at info@mothercare.pk

One email or message is sufficient. Please do not email us multiple times, this will cause unnecessary spam.

 

Q : I have sent you an email. Why have I not received a response?

A : Please allow us some time to process and respond to your query. If you are not receiving any response, then your email is in queue and is yet to be read and responded to by our customer support team. Our representative will get to you very soon.

Q : I have submitted an exchange or return request for my order. Why have I not been responded yet?

A : You may experience delays in our responsiveness as we modify how we staff and schedule our customer service team. If you have not received a response, your email is in customer support queue. Our representative will get to you soon.

Q : Why is my order amount not refunded? I have already returned the item or have cancelled the order.

A : Please be assured that your order amount will refunded in upcoming weeks. Our representative will contact you for same, if more details are required.

Q : I have received my order. Some items are missing from my order. What should I do?

Please email us at info@mothercare.pk

Our representative will get back to you as soon as possible.

Please note, the item(s) missing from your order will be delivered or the same amount will be refunded if the ordered product is not in stock anymore. You will be informed at the time of processing this request.